- Home
- About Group 1 Southend
- Group 1 Southend Customer Reviews
OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
220 ratings and 159 comments received in the last 90 days.
20 March 2025
Excellent service from Claire Anderson at Southend, she was friendly, approachable, attentive, professional and very knowledgeable throughout.
19 March 2025
The overall experience with MINI has been outstanding, and I am extremely grateful for the excellent customer care I received. I highly recommend this dealership, and in particular, Billy, to anyone looking for a seamless and supportive experience
17 March 2025
I felt really valued every step of the way
17 March 2025
I phoned to ask a question the day after I picked up my car and no one got back to me until close of business which was too late, they did however offer there services for the next day.
12 March 2025
Claire our sales person was friendly and very knowledgeable of the product and kept us informed of the delivery date regularly
11 March 2025
All time lines were delivered and acted on
10 March 2025
We were promised a 1-2 week delivery and were led to believe the car was in the country. Later, we discovered the car was still on the ship.
10 March 2025
Good service , gave plenty of time on pick up to go through and explain car
07 March 2025
1st class service from order to delivery
05 March 2025
Excellent service from start to completion and we are so pleased with the car
05 March 2025
Again this was due to our sales lady Claire
05 March 2025
1st class
04 March 2025
Made the process easy and hassle free.
04 March 2025
Excellent service from Billy
03 March 2025
Perfect.
02 March 2025
It was great. Mitchell was so helpful and made the experience of collecting my new car exciting and special
25 February 2025
Very welcoming as we were looking around outside the dealership. Our salesman, Mitchell Ferguson, went out of his way to help us buy the Mini Countryman E, we wanted was brilliant. He sorted out our finance situation expertly. Well done Mitchell.
23 February 2025
Kept me updated along the way
18 February 2025
Clair was very helpful friendly and pleasant I would recommend her to anyone and I would definitely contact her when I buy my next one
02 February 2025
Always a pleasure buying a mini with these guys very down to earth and approachable
30 January 2025
Excellent service. Good communication.
30 January 2025
Excellent customer service from the sales executive Claire Anderson, from start to finish.
22 January 2025
Completely satisfied, pushed things through quickly fir me
31 December 2024
Very fast from start to pick up
30 December 2024
Had to downgrade as phone/Bluetooth connection wasn't working
20 March 2025
Service is as always first class but as I said expensive.
18 March 2025
All ok except we requested the air conditioning to be serviced and it was t fine, so we had to return
17 March 2025
Rectified issue and had A great loan car whole time
17 March 2025
Kirsty was patient, friendly, informative and did everything she said she would. Perfect service.
17 March 2025
Well looked after and informed by Kirstey throughout.
17 March 2025
The required work was done efficiently and respect given to my Mini throughout the process.
17 March 2025
Very satisfied - was kept informed by video and phone
16 March 2025
Good customer service
16 March 2025
Good staff, kept me informed
15 March 2025
I didn't understand something on my car, and I told the receptionist, she said she would ask the engineer, after a short wait, Darren come to see me. He explained the problem and also come to my car and demonstrated it in the car. It was wonderful.
15 March 2025
I'm completely satisfied.
12 March 2025
excellent
10 March 2025
All very smooth and straight forward.
09 March 2025
No issues all good
07 March 2025
I was provided with a courtesy car which was very dirty, and as I set off I got a warning message on the dashboard that there was hardly any petrol in it !!
06 March 2025
All went well.
06 March 2025
Staff
05 March 2025
Julia Sutton explained what was going to happen with service and kept me informed during the day
05 March 2025
Thorough service video explanations very usefulfil
04 March 2025
Great advice on how my car is doing, I like the video showing work done and what to expect in coming months, helps me budget
04 March 2025
Work carried out to very high standards
04 March 2025
Helpful staff
04 March 2025
Service was really quick, Julia was really helpful
03 March 2025
Easy booking, great communication, questions fully s as were. Was kept up with progress
03 March 2025
Very satisfied
02 March 2025
Kept me up to date with the process via email and text.
02 March 2025
Salesman and follow up service excellent
02 March 2025
Very satisfied.
01 March 2025
The staff at Mini are and have always been very polite.
01 March 2025
Lovely staff, on time and kept me updated
01 March 2025
Had a curtesy car and my car was returned washed and vacuumed
28 February 2025
Kept informed of what was going on
28 February 2025
Julia kept me updated through out great service
27 February 2025
They went above and beyond to provide top notch service
26 February 2025
Was nice & easy to check in & was informed of any issues along the way.
25 February 2025
The main problem with the car was sorted There are a couple of small issues that still need fixing
25 February 2025
great service, friendly staff and very fair pricing, Julia was very helpful
25 February 2025
They kept to the time that I needed the car back for and completed the work fabulously.
25 February 2025
Julia was pleasant to deal with throughout and kept me fully informed on the progress of the vehicle
25 February 2025
Straight forward and informative
24 February 2025
Polite and respectful
24 February 2025
Julia Sutton was excellent in keeping me informed. A proper asset.
24 February 2025
Same answer as above
24 February 2025
Kirsty kept me updated as to how my service & work required was progressing
24 February 2025
Friendly team, great communication, easy to deal with.
24 February 2025
friendly and to point
23 February 2025
Mitchell, listen to what we wanted and guided us, giving us options along the way.
23 February 2025
I was happy with the service provided. There was an issue after the car was returned to us however that was sorted very quickly and as a top priority.
23 February 2025
It was easy to drop my car off as I'd done online check in. The video update was very helpful and informative.
22 February 2025
Service was good. However, your team were massively over emphasising the importance of this survey both whilst I was on site and with a follow up phone call. Scores are personally attributed to individual service agents apparently.
22 February 2025
Service was very good
21 February 2025
I had no issues at all
20 February 2025
5 star experience - Julia had great customer service throughout the 2 weeks of dealing with her whilst my car was repaired. I received daily updates of the progress and was explained all updated clearly.
19 February 2025
As above. Kept me in the loop, very polite & really helpful .
19 February 2025
Service experience was very good as it always has been, kept informed of progress all throughout the visit
19 February 2025
Satisfied with the service but a long day. Arrived at 8.45, car not ready until 5.30pm. Went and did other things but then due to cold weather returned and sat in the garage. Had I known at the start, I would have got the bus home and returned later
18 February 2025
I could not have asked for more from everyone
18 February 2025
Excellent service Showroom very clean Staff helpful
18 February 2025
I did a pre appointment sign in requesting engine additive and complimentary clean.This items has to be requested again when picking up car.
17 February 2025
Same as above
14 February 2025
As above!
14 February 2025
Easy to book Knowledgeable staff Video of health check
13 February 2025
.
12 February 2025
Julia kept me updated throughout & handled everything efficiently
12 February 2025
Good service
10 February 2025
Can't fault service
10 February 2025
As above, and also the video of the vehicle check was informative.
09 February 2025
As above
09 February 2025
All issues dealt with
08 February 2025
Julia was helpful and very attentive
05 February 2025
Servicing through Mini is a great experience. I feel well looked after and informed through the process.
04 February 2025
The service was was great everything was straight forward and the job was done as required no further work was pushed onto me either.
04 February 2025
Communication was good throughout
03 February 2025
Everything was perfect.
03 February 2025
Excellent service
03 February 2025
Great communication, extremely skilled Technician's. Excellent!!
03 February 2025
Very professional
03 February 2025
Great communication from team from start to finish
03 February 2025
Just really slick service and overall experience.
02 February 2025
Good feedback and I liked the video
01 February 2025
Very satisfied, Julie is very organised and does her job extremely well! Like a well oiled machine
31 January 2025
I want the paper work showing me the batter is good,
30 January 2025
Friendly and helpful staff who kept me updated the whole way through the process. I waited on site and was made to feel welcome.
30 January 2025
Always polite and courteous and they follow things up when then say they will.
29 January 2025
I have good experience with last week service, But I can hear small noise when I apply the breaks and I have reported this issue on that same day and technician seen and said that will go off while using it. but still I can hear same Noise and I will
29 January 2025
Group 1 website says a Brake Fluid Service is £89 for a Mini Countryman, I was charged £203. When I asked why, told "that's the price for this vehicle" with no explanation as to why Mini Countryman is any different from another Mini Countryman.
29 January 2025
Great service
28 January 2025
Quality service
27 January 2025
Very professional and friendly
27 January 2025
The staff were excellent as always but there weren't enough of them. Staffing levels seemed to be less than half, compared with the Fairfield operation.
27 January 2025
excellent customer service
26 January 2025
The lady was great and only had to follow orders as per above
26 January 2025
Car came back clean and working well and all our technical issues were dealt with well.
26 January 2025
Lovely staff. Lauren who sold me the car in the first place and Julia who dealt with service booking
24 January 2025
Key drop not successful
24 January 2025
Good communication
23 January 2025
Iam very happy with my car and the service provided
22 January 2025
Polite and easy to sort
21 January 2025
Staff are welcoming and friendly
21 January 2025
I was kept up to date and the staff were friendly and polite and the problem was solved
21 January 2025
Really friendly and helped figure out and fix what was wrong with my car in a really quick turnaround time!
21 January 2025
Very good!
20 January 2025
The csoutomer service was excellent, as was communication.
20 January 2025
Customer service was great. Helpful and informative.
20 January 2025
Had no problems at all
19 January 2025
Great customer service and well informed
19 January 2025
Great customer service from Julia, detailed update and Video from the mechanics. Fantastic service.
19 January 2025
Great service
19 January 2025
Customer satisfaction is somewhat rare these days, I believe that it starts when the customer walks through the front door. From there on, it can go up or down, based on many things, some of which may be trivial.
19 January 2025
Mini and bmw are always so professional and polite
19 January 2025
Great customer service, Julia is ever so accommodating and helpful. Julia always communicates with me and keeps me up to date. She always goes above and beyond.
19 January 2025
Job well done
19 January 2025
Quicker than expected
18 January 2025
The reception ladies were excellent
18 January 2025
Polite and informative
18 January 2025
Easy and no hassle
15 January 2025
The video footage and detailed invoice together with the smooth drive following the service
14 January 2025
All went as expected.
14 January 2025
Julia was super helpful, in my opinion she went above and beyond to help me.
14 January 2025
On time
14 January 2025
When we walked into the showroom in Southend, Chris Knibb greeted us. He introduced himself to us and straight away we were on first name terms which put us completely at ease. Having listened to our requirements Chris was able to tick all the boxes.
12 January 2025
My service advise,Julia Sutton, was really knowledgeable and helpful. I was very well taken care of.
12 January 2025
Julia was great with updates throughout the day and helping me through explaining and setting up a payment play for future services. She also supported me through claiming on my tyre insurance after needing two new tyres. Fantastic service thank you.
09 January 2025
All members of staff very helpful
09 January 2025
All went very smoothly
08 January 2025
Great branch and lovely staff!
06 January 2025
Easy visit and work carried out as requested, no hard sell for extra work.
05 January 2025
Unfortunately the leak in the convertible roof wasn't found. The passenger seat has three different water stains yet the leak wasn't located.
03 January 2025
My Service Advisor looked after me famously, with warmth and professionalism. All at a good price !! Thank you.
03 January 2025
N/a
02 January 2025
No issues
02 January 2025
I was kept up to date with the progress of the work.
29 December 2024
Normally I have been very pleased but on this occasion the service was not up to standard
21 March 2025
Received a great service from purchasing and collection of my new car